A LITTLE FEEDBACK. A BETTER BUSINESS.
A clearer picture, in one number.
Calculate your Net Promoter Score. Add your response counts to see where you stand.
NET PROMOTER SCORE—
Add your response counts to calculate your NPS.
How it works
NPS = 100 × (promoters − detractors) ÷ total responses. Scores range from −100 to +100. Round to the nearest whole number, with exact halves away from zero. With no responses, NPS is undefined — not zero.
6 promoters, 2 passives, and 2 detractors give you an NPS of +40.