A LITTLE FEEDBACK. A BETTER BUSINESS.
Loyalty or satisfaction? Ask with intention.
NPS and CSAT answer different questions. Choose the measurement that fits the decision you need to make.
| NPS | CSAT | |
|---|---|---|
| Question | How likely are you to recommend us? | How satisfied were you? |
| Measures | Willingness to recommend | Satisfaction with an experience |
| Scale | 0–10 | Often 1–5 |
| Best moment | After meaningful product experience | After a specific interaction |
Start with the decision.
Use NPS for loyalty over time. Use CSAT for a specific transaction. npsbloom currently supports NPS surveys.